FAQs | New Reflections Counseling

New Reflections Counseling

Frequently Asked Questions

Find answers to common questions about our therapy services

Getting Started

What should I expect in my first session?
Your first session is an intake appointment where your therapist will gather information about your history, current concerns, and goals for therapy. This helps us create a personalized treatment plan for you.
How long are therapy sessions?
Individual therapy sessions are typically 45-50 minutes. Couples and family sessions may be longer, usually 60-90 minutes depending on the type of therapy.
How do I schedule an appointment?
You can contact New Reflections Counseling P.A. directly through our website or phone to schedule an appointment. Our team will help match you with the right therapist and service based on your needs and location.
Do you offer both in-person and virtual therapy sessions?
Yes. We offer in-person therapy. We also provide secure telehealth counseling for clients in select states, making therapy accessible from the comfort of your home.
What states do you offer telehealth services in?
We provide telehealth therapy in Florida, New York, Connecticut, New Jersey, North Carolina, South Carolina, Rhode Island, Colorado, Pennsylvania, Tennessee, and Illinois.

Fees & Insurance

What are your fees?

Our fees vary depending on the type of service, session length, and the therapist you see. Before your first appointment, we’re happy to confirm the exact cost of your services.

If you plan to use insurance, you can verify your benefits by completing our Insurance Verification Form. If you have questions about self-pay rates or available payment options, please contact our office through our online contact form.

Out-of-Pocket Rates

  • $125 – Individual Therapy Session (45–50 minutes)
  • $175 – Couples or Family Therapy Session (45–50 minutes)
  • $300 – Psychiatric Initial Evaluation
  • $250 – Psychiatric Follow-Up
Do you accept insurance?
Yes, we accept many major insurance plans. Use our insurance verification form to check your benefits, or call us at 561-288-0377 to verify your coverage before your first appointment.
Do you offer sliding scale fees?
We understand that financial concerns can be a barrier to seeking help. Please speak with our office about available options if cost is a concern.
What is your cancellation policy?

A fee of $85 will be charged for appointments canceled with less than 24 hours’ notice or for missed appointments without prior notification.

We understand that emergencies can arise and appreciate your understanding, as reserved appointment times are held exclusively for you and cannot typically be filled on short notice.

Services & Specialties

What types of therapy do you offer?

We provide a full range of counseling services, including:

Visit our Services page to learn more about any of these options.

Do you work with children and teenagers?

Yes. We provide counseling for children and teens facing emotional, behavioral, academic, or social challenges. Therapy is tailored to be age-appropriate and supportive of healthy development.

Visit our Child & Adolescent Therapy and Teen Therapy pages to learn more about these options.

Do you offer couples therapy?

Yes, we have therapists trained in couples therapy including the Gottman Method, Emotionally Focused Therapy (EFT), Cognitive Behavioral Couples Therapy (CBCT), and Solution-Focused Couples Therapy. We help couples improve communication and strengthen their relationships.

Visit our Couples & Relationship Therapy, Gottman Couples Counseling, and EFT Therapy pages to learn more about these options.

Can couples attend therapy together even if they are struggling significantly?
Yes. Couples therapy is designed to help partners work through communication issues, conflict, trust concerns, and emotional distance in a guided and supportive setting.
Can I receive therapy for anxiety or depression?

Yes. Our therapists regularly support clients experiencing anxiety, depression, stress, and emotional overwhelm using evidence-based approaches tailored to each individual’s needs.

Read more on our blog:

Do you provide LGBTQIA+ affirming therapy?
Yes. We offer LGBTQIA+ affirming counseling in a supportive and inclusive environment where clients can explore identity, relationships, emotional wellness, and personal growth without judgment.
Do you offer therapy for trauma or PTSD?

Yes. We provide trauma-informed therapy, including support for PTSD and EMDR, helping clients process difficult events and develop healthy coping strategies.

Read more on our blog:

Is medication management available?

We offer psychiatry and medication management support as part of a comprehensive treatment approach when clinically appropriate, working alongside therapy services when needed.

Read more on our blog:

Confidentiality & Privacy

Is therapy confidential?

Yes. Your privacy is extremely important to us. Everything you discuss in therapy is kept confidential and protected by state and federal privacy laws, including HIPAA (Health Insurance Portability and Accountability Act).

There are, however, a few legal exceptions where your therapist may be required to disclose information, including:

  • If there is a risk of serious harm to yourself or someone else.
  • If there is suspected abuse, neglect, or exploitation of a child, elderly person, or vulnerable adult.
  • If records are required by a valid court order or as otherwise required by law.
  • If you provide written authorization allowing us to share information with another healthcare provider or individual.
How is my information protected in telehealth sessions?
We use HIPAA-compliant, encrypted video platforms for all telehealth sessions to ensure your privacy and the security of your personal health information.

Still Have Questions?

We're here to help. Reach out to us and we'll get back to you as soon as possible.

Call 561-288-0377 Contact Us