Overview

New Reflections Counseling, P.A. (“New Reflections Counseling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through this website, how we use and share it, and the choices you have. It applies to your use of new-reflections-counseling.com and does not apply to any other website you may reach through a link from ours.

This Policy Is Not Our Notice of Privacy Practices

This Privacy Policy describes information collected through our website. Protected health information that we create or receive in the course of providing counseling services is governed separately by our HIPAA Notice of Privacy Practices, which we provide to clients when services begin. If you are a current or former client and have questions about your clinical records, please contact us directly.

Information We Collect We collect information you voluntarily provide, including your name, phone number, email address, and any details you share through our appointment request or contact forms.

How We Use Your Information We use your information to respond to inquiries, schedule appointments, match you with an appropriate clinician, and communicate with you regarding your care. We may contact you via phone, email, or SMS based on the information you provide.

Our website contact form is not monitored around the clock and must never be used for emergencies. If you or someone else is in immediate danger, call 911. If you are experiencing a mental health or suicidal crisis, call or text 988 to reach the Suicide and Crisis Lifeline.

Information You Provide to Us

We collect information you choose to give us, including:

• Contact form submissions. Our contact form asks for your full name, email address, telephone number, a subject selection, and your message.
• Direct communications. Information you provide when you call, email, or otherwise contact us.

You decide how much information to include in a message. Please share only what is necessary to route your inquiry. New Reflections Counseling, P.A. is a HIPAA covered entity. Protected health information is handled in accordance with our Notice of Privacy Practices, available upon request.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including your IP address, browser type and version, device type, operating system, the pages you view, the approximate date and time of your visit, the website or search that referred you, and a general estimate of your geographic location. This information is collected in aggregate and is used to understand how visitors use our site and to keep it secure.

How We Use Information

We use the information described above to respond to your inquiries and requests, schedule and manage appointments, answer questions about our services and insurance, communicate with you about your care or your inquiry, operate and improve our website, protect the security and integrity of our systems, and comply with our legal and professional obligations.

How We Share Information

We do not share your personal information. We may also disclose information when required by law, subpoena, or court order, when necessary to protect the rights, and safety

We do not sell your personal information. We may share information with third-party service providers necessary to operate our practice, all of whom are bound by confidentiality obligations.

How Long We Keep Information

Clinical records are retained for the period required by the laws of the state in which services were provided and by applicable professional standards, which is separate from website inquiry data.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security. Information you send us through the website contact form or by ordinary email travels over channels we do not fully control.

Your Privacy Choices and Rights

You may decline to provide information through our website, adjust or block cookies through your browser, use the opt-out tools described above, and ask us to stop sending you marketing communications.

Depending on where you live, you may also have rights under a state privacy law to confirm whether we process your personal information, access or obtain a copy of it, correct inaccuracies, request deletion, and opt out of targeted advertising, the sale of personal information, or certain profiling. Several states in which we provide services, including Florida, Colorado, Connecticut, and Tennessee, have comprehensive privacy laws that may give you these rights. Where required, you may also appeal a decision we make about your request.

To make a request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding, and we will not discriminate against you for exercising these rights. Please note that information that constitutes protected health information under HIPAA is handled under that law and our Notice of Privacy Practices rather than under this policy.

Links to Other Websites

Our website contains links to third-party websites, including social media pages, professional directories, and review platforms. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after an update means you are subject to the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us:

New Reflections Counseling, P.A.
8461 Lake Worth Rd, Suite 248
Lake Worth, FL 33467
Phone: 561-288-0377
Email: info@new-reflections-counseling.com